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CALL CENTRES

 
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Jenny1



Joined: 01 Jan 2008
Posts: 5

PostPosted: Tue Jan 15, 2008 7:51 am    Post subject: CALL CENTRES Reply with quote

It is true.

Last edited by Jenny1 on Tue Feb 01, 2011 9:40 pm; edited 3 times in total
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btownsend



Joined: 23 Feb 2006
Posts: 21
Location: France

PostPosted: Wed Jan 16, 2008 8:48 am    Post subject: Call centers Reply with quote

Call centers are used mainly by banks and financial institutions. It might therefore be a good idea to contact the HR departments of banks to see how they operate and how they train their staff.

Teaching is certainly needed, especially pronunciation and cross-cultural awareness. I deal with two banks whose centers are simply not fit for purpose because of the inadequacy of the staff's language skills.
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Brenda Townsend Hall, Ph.D.
www.esl-school.com
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