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Jenny1
Joined: 01 Jan 2008
Posts: 5
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 Posted: Tue Jan 15, 2008 7:51 am Post subject: CALL CENTRES |
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It is true.
Last edited by Jenny1 on Tue Feb 01, 2011 9:40 pm; edited 3 times in total |
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btownsend
Joined: 23 Feb 2006
Posts: 21
Location: France
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| Posted: Wed Jan 16, 2008 8:48 am Post subject: Call centers |
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Call centers are used mainly by banks and financial institutions. It might therefore be a good idea to contact the HR departments of banks to see how they operate and how they train their staff.
Teaching is certainly needed, especially pronunciation and cross-cultural awareness. I deal with two banks whose centers are simply not fit for purpose because of the inadequacy of the staff's language skills.
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Brenda Townsend Hall, Ph.D.
www.esl-school.com |
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